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Installation Instructions


FAQ

What color is the background?


DMG sells single color computer cut vinyl decals, which means that the background is removed leaving only the image. They are applied with an application tape and give the appearance of being painted on when applied. Only the decal image pieces will remain on the surface. We use the same vinyl material that is used for outdoor signs and vehicle graphics with outdoor durability of five to seven years.


What is a vinyl cut out decal?


Vinyl cut out decals are cut on a roll of sign vinyl, please view our video to be added. 


How do you size decals? Is the size listed the width or the height?



Do you have a catalog?


We use our online catalog as our visual and don't offer a printed catalog. New decals are added regularly and it would be impossible to keep up in print. Please add us to your favorites and visit often to view the latest additions.


How long will it take to receive my order?


Orders are typically mailed with in 2 business days of recieving the order. We don't maintain any stock decals. Each decal order that we receive is custom cut when we receive the order.


 

Where can I get A DMG coupon code?


DMG coupons are posted on Facebook when they are available. We invite you to add us as a friend and keep an eye out for coupon codes and other promotions.

www.facebook.com/designminegraphics

 


How is my order shipped?


All orders are shipped United States Postal Service.


How much is shipping?

Orders that total up to $10.00 are charged $2.75.
Orders that total $10.01 - $14.99 are charged $3.99.
Orders that total $14.99 - $149.99 are charged $8.15.
Orders that total $150.00 - $550.99 are charged $14.95.
Orders that total $551.00 - $1000.00 are charged $20.75.


 

 

Can I put my decal on the inside of the window?


By default, the decals are cut to be applied to the outside. If you want the decals reverse cut for inside application, please select that option on the shopping cart preview page before proceeding with the check out process. You should know that when placed on the inside the life expectancy drops significantly due to the sticky side of the decal having no UV protection.

Do you offer different sizes than the ones listed?


If a size that you need is not listed, or if you need the decal cut to fit within a certain size area, please order the closest size and add a note in the Order Notes on the shopping cart preview page. Please provide a valid email address or phone number so that we can contact you if we have any questions. Our decals are not stock decals, we custom cut each decal order that we receive.

 

Do you make custom decals?


For custom decals made from your own design, please email us djones@designminegraphics.com for artwork specifications and other information.

If you are looking for a design not posted to our website or would like changes made to an existing design, please send your request via email to djones@designminegraphics.com

  

Do you have other colors that the ones listed in the catalog?


If you need a color not listed in the catalog, please make a note in the special instructions box when you place the order. If we have the color we will process the order. If we don't have the color you will be contacted by email or by phone.


 

Will my rear window defroster or wiper blade hurt the decal?


The rear window defroster will not hurt the decal. The defroster does not get hot enough to melt the vinyl. If you have a rear window windshield wiper and you may want to apply the decal in the top center or in a corner out of reach of the wiper blade as the decal may start to peel in the small detailed areas and will also wear your blade out if you use it a lot.

Do you make multi color decals?


Please contact us for custom pricing.

 

What is an etched glass decal?


Etched Glass decals are cut using a special grey frosted translucent type vinyl and when applied to a glass surface give the illusion of the image being etched into the glass. The etched glass decals look beautiful on tinted windows and all glass surfaces and mirrors.


Can I design my own decal? 


You can enter any special instructions about the size, text or layout and design of your order in the Order Notes box on the shopping cart preview page.  Please provide a valid email address or phone number so that we can contact you if we have any questions.

I only need lettering. Where can I order a text decal without any artwork?


Sure, just email us for pricing. djones@designminegraphics.com


Do you ship C.O.D.?


DMG does not accept C.O.D. orders. Our company accepts most major credit cards through our online catalog. We can accept your credit card order at the site or by phone. Regular mail orders are accepted with a check or money order. Please see our customer service page for additional mail order instructions and mailing address.

 

 

 

 

How do I cancel an order already placed?


If you need to cancel an order that has already been placed you can call us during customer service hours or send an email to include your order number and the reason that you want or need to cancel the order. 

DMG is forced to charge 25% on decal orders that are canceled after the close of business on the day the order is placed. If you place a decal order and then decide that you want to cancel the order we have a 25% cancellation fee if the order is canceled after the close of business on the day it was placed. If the order is canceled before the close of business and on the same day it was placed there will be zero cancellation fee.

 

What do you do with customer information?


DMG does not sell or share any information with anyone at any time for any reason. All of the information that you provide is used for business with Design Mine Graphics only. We want you to feel safe and secure when doing business with us. Please review our privacy policy posted on the customer service page.


What is your return policy?


We want you to be happy with your decal purchase and will work with you any way that we can to make sure you get the decals that you want. If for some reason you decide that the decal is not what you want we offer a refund minus 25% of the order total. Return the decal to us in the original condition and a refund will be issued. Decals should be returned within 30 days for refund or exchange.


If the decal contained an error, please check your order to make sure that the information you provided when you placed the order is correct. If the error is our fault we will gladly mail out a replacement at no charge.  Please email djones@designminegraphics.com if there is a problem with your order.


All items must be returned in original condition to receive a refund or exchange.


To return the decal please include a copy of the shipping invoice along with a note of why you are returning the decal.


Mail the decal to:

Design Mine Graphics-returns

4100 Tutbury Drive

Jamestown, NC 27282


We recommend that you return the decal USPS Priority mail with Delivery Confirmation. Envelopes and boxes are provided for free at your local post office and the shipping label can be printed at USPS.com.


Do you have bulk order prices?

 

We offer the decals at a discount when you order in quantity of 10 or more. Pricing will depend on the design, size and quantity ordered. To receive discount pricing please email the information for the decals, design, size and quantity. When the information is received a sample is provided by email to include pricing.

 


Do the decals adhere to canvas fabric?


Not very well. We have used them for stencils to paint the image onto canvas fabric. The decals are cut in reverse. Ex. The letters are removed and a border is left around the image or letters. You apply the stencil then paint the image onto the canvas and remove the vinyl stencil. It leaves a good clean sharp image. The paint that is used for painting on canvas fabric is called 1 Shot Sign Painters, speed dry UV acrylic. 


FYI: The decals cut for stencils also work well for glass etchings.


If you need a stencil, please email the specifications and we will be happy to set it up for you. Length, letter size etc. and design. Simple graphics work best. It gets tedious when you work with intricate designs.

 

 


 

What type of surfaces do the decals stick to?


 

The decals are cut with the same vinyl material that is used for vehicle graphics and outdoor signage with outdoor durability of seven years.

They can be applied to windows, vehicle bodies, boats, metal, most plastics, fiberglass, mailboxes, picture frames, mirrors, aluminum, motorcycles etc.

Just make sure that you clean the area real well as the decals will not adhere to a surface that has been waxed. You can wax over the decals after they have been applied, they just won't stick to the wax. They can also accept a clear coat if you need that type of application.

By default the decals are cut to be applied to the outside. We can reverse cut them for inside application when requested.